Payment & Refund Policy

At GoUpPro, we strive to provide the best digital marketing services to help your business grow. To ensure that you fully understand our payment process and refund policy, we’ve outlined everything below. Please read it carefully.

1. Payment Methods

We accept a variety of payment methods for your convenience, including:

• Credit and Debit Cards
• Bank Transfers
• Online Payment Systems (e.g., PayPal, Stripe, etc.)

All payments must be made in full before the commencement of any paid services unless otherwise agreed upon in writing.

2. Billing Information

When you sign up for our services, you agree to provide accurate and up-to-date billing information. This includes your full name, business name (if applicable), contact information, and payment method details.

If your payment information changes, please inform us promptly to avoid any delays in your services.

3. Payment Terms

• Subscription Services: If you sign up for a subscription-based service, payments will be automatically charged at the beginning of each billing cycle (e.g., monthly or annually) unless you cancel your subscription.
• One-Time Services: For one-time services, payment will be required upfront before any work begins, unless we agree to a different arrangement in writing.

You will always be notified of the payment amount before any transaction is processed.

4. Refund Policy

We want you to be completely satisfied with the services we provide. If for any reason you’re not happy with your purchase, please let us know. We offer a refund under the following conditions:

• Refunds for Subscription Services: If you are not satisfied with our ongoing services, you can request a refund within 14 days of the billing date. After this period, we may not be able to offer a refund for the subscription fee, but we will work with you to resolve any concerns.

• Refunds for One-Time Services: For one-time projects or services, refunds are available within 14 days after the completion of the service if you are dissatisfied. However, we encourage you to reach out to us before that to see if we can resolve any issues or make necessary adjustments.

• Non-refundable Services: Certain services, such as custom-tailored solutions or consultations, may not be eligible for a refund once the service has been provided. These will be outlined at the time of purchase.

5. Requesting a Refund

To request a refund, please contact us at Gouppro1@gmail.com with the following information:

• Your full name and business name (if applicable)
• A brief description of why you are requesting a refund
• The service or product you purchased
• The date of purchase

Once we receive your request, we will review it and respond within 5-7 business days.

6. Late Payments

If payment is not received by the agreed-upon due date, your account may be suspended or services delayed. A late fee may be applied, depending on the terms outlined in our agreement with you.

7. Changes to Payment & Refund Policy

We reserve the right to modify or update this Payment & Refund Policy at any time. When we do, we will update the “Last Updated” date at the top of this page. Your continued use of our services after any changes means you accept the updated terms.

8. Contact Us

If you have any questions or concerns regarding payments or refunds, please don’t hesitate to get in touch with us:

• Email: Gouppro1@gmail.com
• Phone: +8801959889650
• Address: Joynal Market , Sector : 6 , Uttara , Dhaka – 1230, Dhaka, Bangladesh